This may be a bit excessive for a blog post about how a small Twitter interaction influenced a purchasing decision, but I think it’s an important lesson for some brands. Follow the chain of tweets below to see how a little social listening paid off for the Able Baker bakery and coffee shop in Maplewood, NJ.
Personal touch matters.
@jarrydgonzales @PandorBakery No such offerings in my hood! Need my @LaColombeCoffee fix out here!
— Jerry Rizzo (@JerryRizzo) March 26, 2014
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@JerryRizzo Where is your hood? — La Colombe Coffee (@LaColombeCoffee) March 26, 2014
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Bernardsville, NJ. If you can source it, you get a Twitter fist bump! Deal? RT @LaColombeCoffee: @JerryRizzo Where is your hood?
— Jerry Rizzo (@JerryRizzo) March 26, 2014
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@LaColombeCoffee Heck! If you pop up shop, I’ll give you a real fist bump! — Jerry Rizzo (@JerryRizzo) March 26, 2014
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@JerryRizzo So the closest place I can suggest that serves our coffee and does an amazing job is @theablebaker in Maplewood.
— La Colombe Coffee (@LaColombeCoffee) March 27, 2014
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*Fist Bump* @LaColombeCoffee @theablebaker — Jerry Rizzo (@JerryRizzo) March 27, 2014
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I made it! One more fist bump for the road for @LaColombeCoffee for hooking me up with @theablebaker! pic.twitter.com/8nQAYZqFoh
— Jerry Rizzo (@JerryRizzo) March 29, 2014
I know the payoff is only about five bucks today, but I had a positive experience and would consider the Able Baker first if I was in the market for gourmet pastries, cakes, you name it.